Microphone Troubleshooting

---

Check Permissions

Google Chrome & ChromeOS

1. Navigate to chrome://settings/content/microphone in your address bar
2. Ensure that https://app.flashlight360.com appears under Allowed to use your microphone and doesn't appear under Not allowed to use your microphone

3. Double-check that the correct microphone is selected from the dropdown menu

   

   If you see the indicated icon toward the right of your address bar at https://app.flashlight360.com, please click it and ensure that "Always allow" is enabled
   

(MacOS)

1. Open System Settings (System Preferences before macOS Ventura)
2. Click Privacy & Security
3. Scroll down to Microphone
4. Ensure that your preferred web browser is appearing and allowed access to your microphone

Web browser settings (macOS and PC)

1. Open the browser and navigate to your Flashlight360 account

2. Click on the settings icon, as seen below

   

3. Ensure the microphone toggle switch is turned on
4. You can also confirm the microphone is enabled by clicking the arrow next to the toggle switch

• Turning the toggle switch on will show “Allowed” below the Microphone icon
• Selecting “Allow on every visit” will enable the microphone every time the student is using Flashlight360

        

---

Internal Sound Settings

macOS

1. Open System Settings (System Preferences before macOS Ventura)
2. Click Sound
3. Scroll down to Output & Input

4. Ensure that your desired audio output and input are appearing and selected

   If not and you're using an external output or input device (e.g., Bluetooth headphones or USB microphone), disconnect, turn off, and turn back on the external audio device
   

   Chrome:

   1. Click the time in the bottom-right corner and select the Audio Settings.

   2. Ensure that the input volume is appropriate (not too high or too low). 

   3. Make sure the correct microphone is selected and that the site/app has permission to use it.

---

Additional Troubleshooting Steps

• Unplugging and replugging the microphone (if using an external microphone)
• Clearing browser history and cache
• Restarting the device

---

Video Walkthrough 

• Chromebook-Microphone-and-Camera-Check.pdf60 KB