Microphone
Troubleshooting

Users sometimes experience issues when attempting to record their voices in Flashlight360. More often than not, we've found that these troubleshooting steps below resolve the problem. If not, please contact us at [e-mail] so that my team can troubleshoot for you further!

Google Chrome & ChromeOS

Site permissions

1. Navigate to chrome://settings/content/microphone in your address bar
2. Ensure that https://app.flashlight360.com appears under Allowed to use your microphone and doesn't appear under Not allowed to use your microphone
3. Double-check that the correct microphone is selected from the dropdown menu
4. If you see the indicated icon toward the right of your address bar at https://app.flashlight360.com, please click it and ensure that "Always allow" is enabled
   

Web browser settings (macOS)

1. Open System Settings (System Preferences before macOS Ventura)
2. Click Privacy & Security
3. Scroll down to Microphone
4. Ensure that your preferred web browser is appearing and allowed access to your microphone

Web browser settings (macOS and PC)

1. Find the “school” or “settings” button inside the web browser field
2. Click on the image of the “organization” or the settings icon, as seen below
3. Ensure the microphone toggle switch is turned on
4. You can also confirm the microphone is enabled by clicking the arrow next to the toggle switch
   1. Turning the toggle switch on will show “Allowed” below the Microphone icon
   2. Selecting “Allow on every visit” will enable the microphone every time the student is using Flashlight360

         

macOS

Sound settings

1. Open System Settings (System Preferences before macOS Ventura)
2. Click Sound
3. Scroll down to Output & Input
4. Ensure that your desired audio output and input are appearing and selected
5. If not and you're using an external output or input device (e.g., Bluetooth headphones or USB microphone), disconnect, turn off, and turn back on the external audio device
   

General Troubleshooting Steps

• Clearing browser history and cache
• Restarting the device
• Unplugging and replugging the microphone (if using an external microphone)
• Ensuring that the microphone's input volume is turned up

• Chromebook-Microphone-and-Camera-Check.pdf60 KB